Refund policy

At Urban Ease, we want you to be happy with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of receiving your order, subject to the conditions below.

Returns

To be eligible for a return, the item must:

• Be unused and in the same condition in which you received it.
• Be in its original packaging where applicable.
• Include any original tags, accessories, or accompanying materials where applicable.
• Be accompanied by proof of purchase or your order number.

To request a return, please contact us at urbaneaseonly@gmail.com before sending anything back.

Please do not send items to a return address without receiving return instructions from Urban Ease first. The appropriate return address and instructions will be provided after your return request has been reviewed and approved.

Return Shipping

Unless an item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection law, the customer is responsible for the cost of return shipping.

For approved returns involving an item that arrived damaged, defective, or incorrect, Urban Ease will provide appropriate return instructions and may cover reasonable return shipping costs where applicable.

Because Urban Ease works with third-party fulfillment partners and serves customers internationally, the return location may vary depending on the product and destination. We will provide the applicable return instructions when your request is approved.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at urbaneaseonly@gmail.com as soon as reasonably possible and provide your order number along with photographs or other information showing the issue.

We will review the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.

Items That Cannot Be Returned

Certain items may be excluded from returns where permitted by applicable law, including:

• Items that have been used, damaged, altered, or returned without their original components.
• Items that are clearly identified as final sale or non-returnable at the time of purchase.
• Personalized or custom-made products, where applicable.
• Products that cannot legally be returned for health, hygiene, or safety reasons, where applicable.

Nothing in this policy limits any mandatory consumer rights that apply to you under the laws of your country or region.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider or financial institution additional processing time for the refund to appear in your account. The time required can vary depending on your payment provider, location, and payment method.

Where a return is made simply because you changed your mind or no longer want the item, original shipping costs may not be refundable unless required by applicable law.

Exchanges

We do not currently offer direct exchanges as a standard return option.

If you would like a different item, you may request a return of the original item and, once the return is approved, place a new order for the item you would like.

For damaged, defective, or incorrect items, please contact us before placing a new order so we can determine the appropriate resolution.

International Orders, Customs & Duties

Urban Ease serves customers internationally. Depending on the destination country and the shipping method used, orders may be fulfilled by third-party suppliers and may be shipped from locations outside your country.

Customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by their local authorities, unless otherwise stated at checkout.

Such charges are generally not controlled by Urban Ease and may vary by destination.

European Union Customers

If you are located in the European Union, you may have additional consumer rights, including a 14-day right to withdraw from certain online purchases, subject to applicable law and any lawful exceptions.

Where applicable, these statutory rights apply regardless of the additional 30-day return policy described above.

For EU orders, please contact us if you wish to exercise your applicable withdrawal rights, and we will provide the appropriate instructions.

Questions About Returns

If you have any questions about returns or refunds, please contact us:

Email: urbaneaseonly@gmail.com

We will be happy to assist you with your return request.