Shipping policy

Thank you for shopping with Urban Ease.

Urban Ease serves customers internationally. We work with third-party fulfillment partners who may ship orders from different locations depending on the product, destination, and available shipping method.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

Shipping & Delivery

Available shipping options and estimated delivery times are displayed at checkout based on your shipping destination and the shipping method available for your order.

Delivery times may vary depending on:

  • Your destination country or region
  • The shipping method selected
  • Carrier operations
  • Customs clearance
  • Holidays and peak periods
  • Weather or other circumstances beyond our control

The delivery estimate provided at checkout is an estimate and is not a guaranteed delivery date.

Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Tracking information may take some time to become active after the order has been shipped.

International Shipping

Urban Ease ships internationally to destinations available at checkout.

Because orders may be fulfilled by third-party suppliers, the shipping origin can vary depending on the product and destination.

Some orders may arrive in separate packages if products are fulfilled or shipped separately.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or standard shipping charge and may be payable by the customer.

Customs requirements and charges vary by country and are outside Urban Ease’s control.

Shipping Delays

Although we work to have orders delivered within the estimated timeframe, delays can occasionally occur due to customs processing, carrier disruptions, severe weather, holidays, or other circumstances outside our control.

If there is a significant delay or an issue with your shipment, please contact us and we will assist you in investigating the status of your order.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete delivery address at checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.

Questions About Shipping

If you have questions about your order or its delivery, please contact us:

Email: urbaneaseonly@gmail.com

We appreciate your patience and thank you for choosing Urban Ease.